We aim to make dealing with us an enjoyable experience. It is our policy to supply interesting products of the highest quality in our online store within a secure ordering environment. We take our responsibilities to our customers very seriously.

• To supply interesting and high quality products to our customers
• To fulfill orders from our own stock
• We aim to ship the majority of orders within 24 hours of receiving payment
• Shipping and handling are based on cost only
• We will not share any information you give to us with any other organisation (we are registered under the UK Data Protection Act 1998)
• We aim to deal openly and fairly with our customers
• We take feedback from our customers very seriously.
• Phones are, usually, manned during normal UK working hours (09:00 - 17:00) Monday to Friday. When an operator is not available there is a 24 hour answering service where messages can be left. We aim to respond to messages within 24 hours. Calls are charged at standard national UK rates.

All items on this website are available from our own stock. We try to keep shipping charges as low as possible. The charges are calculated based weight and size and are charged at actual cost.

Total shipping charge is calculated and displayed prior to order confirmation and payment.

Anticipated delivery periods are as follows:

UK - 2 to 5 working days
Europe - 5 to 8 working days
USA & Canada - 8 to 12 working days
Rest of World - 10 -15 working days

These shipping times are intended as a guide only. Actual delivery times will be dependent upon the country of destination, national holidays and time of the year (e.g. Christmas). All international orders are shipped by Air Mail (Royal Mail).

Credit card security

Our credit card processing is handled by Protx who use sophisticated and secure technology to ensure that your credit card details are kept secure. We never see your card details.

We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998).

We collect information about you for 2 reasons: firstly, to process your order and second, to provide you with the best possible service.

We will not e-mail you in the future unless you have given us your consent.

We will give you the chance to refuse any marketing email from us.

The type of information we will collect about you includes:

• your name
• address
• email address
• credit/debit card details (collected by our secure card processing partner)

We will never collect sensitive information about you without your explicit consent.

The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly.

The personal information which we hold will be held securely in accordance with our internal security policy and the law.

If we intend to transfer your information outside the EEA (European Economic Area) we will always obtain your consent first.

We may use technology to track the patterns of behaviour of visitors to our site. This can include using a "cookie" which would be stored on your browser. You can usually modify your browser to prevent this happening. The information collected in this way can be used to identify you unless you modify your browser settings.

If you have any questions/comments about privacy, you should contact us|contact.aspx

You have the right to cancel your order within 7 working days, starting the day after your order is received. Any item returned to us should be in its original (and undamaged) packaging and will be sent at your cost. Upon receipt of the returned goods we will make a full refund within 7 days.

Statements made on this page do not affect your statutory rights as a consumer.

We take any complaints very seriously. We aim to respond to all complaints within 5 working days, when we will provide an acknowledgement and give a likely timescale for the resolution of the problem. Any complaints are treated in confidence and we will ensure that we keep people informed of the progress of their complaint. We log all complaints to enable us to improve our services, where appropriate. In the unlikely event that you wish to complain please contact us|contact.aspx making sure to let us know your order reference number.

This site uses industry standard SSL (128 bit), Thawte (2048 bit) encryption when collecting credit card information.

We aim to guarantee your satisfaction. If, in the unlikely event, that you are unhappy with your purchase you should contact us within 7 days of receipt.

Returns policy - any item returned to us should be in its original (and undamaged) packaging. Upon return we will make an immediate refund (excluding shipping and handling).

The content of our website is subject to errors and omissions being excluded.

The Terms and Conditions of our trading shall be governed by and construed in accordance with the laws of England and Wales. Disputes arising from here shall be exclusively subject to the jurisdiction of the courts of England and Wales. Any transaction enacted on this website will be deemed to have occurred in the United Kingdom.

Our VAT Registration Number is 732 1923 52

If you need to reach us, please use our contact page|contact.aspx

Samburu.com, Chapel House, Park Street, Baldock, Hertfordshire, SG7 6DY UK

Samburu.com is a trading name of Big Yellow Box Limited